05.24.07

Ticketish to Launch at RailsConf 2007, a Help Ticket Tracking Application

by Matt Browne

Ticketish is a software application for tracking help tickets. Ticketish is the latest tool from Integral Impressions, who specializes in marketing and advertising software for media agencies.

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05.22.07

Fundamentals of a Restaurant Website

by Matt Browne

There are many exciting online marketing opportunities for restaurant owners who wish to drive reservations, exposure, and word of mouth via the web. Social networks like MySpace and more vague terms like the Blogosphere can be confusing, but restaurant owners can use their own website to capitalize on the interaction with their prospective diners and loyal customers. It all starts with the content of your restaurant’s website and also includes search and email. In this first part of a three part series, we discuss our suggestions for restaurant website content that any restaurant owner seeking a better web strategy can use.

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05.14.07

Announcing Ticketish

by Chris Abad

Our core over here at Integral Impressions has always been Internet advertising and applications. However, as we go through our day-to-day operations, we are constantly developing our internal infrastructure. This is technology which allows us to be bigger, better, and faster than we would be without it.

I like to believe that we’re not so different from everyone else out there. What I mean is, the problems that we face every day, other people probably face as well. The solutions that we come up with for those problems, will probably also work for other people. With this idea in mind, we’ve decided to make take these solutions and make them available to our peers, in hopes that our solutions to our problems will work as solutions for other people’s problems as well. Some of these we will be able to offer for free (though still mostly undocumented, we’ve had a public subversion repository of Rails plugins for some time now). Others, will be fee-based.

Simple support ticket tracking

As we continue to expand both our product and service line, we found a need to track one-off support tickets in a very simple and unobtrusive way. We needed something centralized that we would be able to integrate into our various products and services well. Ticketish is the answer to that problem for us.

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