Our core over here at Integral Impressions has always been Internet advertising and applications. However, as we go through our day-to-day operations, we are constantly developing our internal infrastructure. This is technology which allows us to be bigger, better, and faster than we would be without it.
I like to believe that we’re not so different from everyone else out there. What I mean is, the problems that we face every day, other people probably face as well. The solutions that we come up with for those problems, will probably also work for other people. With this idea in mind, we’ve decided to make take these solutions and make them available to our peers, in hopes that our solutions to our problems will work as solutions for other people’s problems as well. Some of these we will be able to offer for free (though still mostly undocumented, we’ve had a public subversion repository of Rails plugins for some time now). Others, will be fee-based.
Simple support ticket tracking
As we continue to expand both our product and service line, we found a need to track one-off support tickets in a very simple and unobtrusive way. We needed something centralized that we would be able to integrate into our various products and services well. Ticketish is the answer to that problem for us.
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