06.22.07

Ticketish Email Integration

by Ben Myles

One of the central features of Ticketish is email integration. Users can create new tickets by email and add comments to tickets by replying to any email that has the ticket id in the subject. I’ll show how this integration is achieved, from setting up Postfix to writing the Ticket and Comment handlers.

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06.21.07

Blogging is the Chapter 7 for Email Bankruptcy

by Matt Browne

Once thought of as a tool to speed up communications, email is now slowing business down. Conversations once had in person or on the phone have moved to the internet. Instead of communicating with your colleagues, prospects and clients in person, the masses have moved to the informal use of email. This creates many challenges today. The two most prevalent are time spent on multiple emails of the same content sent countless times and the trend of communications becoming conversations. The solution is simple, declare bankruptcy!

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