Some time ago we implemented a basic spam filter for Ticketish. Nevertheless, those pesky spammers continued to push through their mail. No more. We’ve implemented a full-blown bayesian spam filter for all Ticketish accounts. If you’ve never heard of bayesian filtering, a great place to start is Paul Graham’s article A Plan for Spam.

To get the most out of the filter you need to train it. When using Ticketish, you’ll see some new items in the drop-down for managing multiple tickets: Spam and Train Not Spam. Start by selecting a whole group of tickets that aren’t spam, and train them so. Then, make sure you mark all spam tickets as spam instead of just deleting them. Over time, Ticketish will become very accurate at determining what’s spam and what’s ham.

Every Ticketish account is trained separately. This is important because what’s spam for some might be ham for others. All accounts start with a clean slate, so it’s up to you to train appropriately. We’ve developed the spam filter as a RES Tful web service, so expect to see it pop up in our other applications as well.

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The ability to auto-assign tickets has been a very popular feature request among Ticketish users. Well, here you are. You can now auto-assign tickets, and its as simple as sending an email:

[project]+[user]@[account_name].ticketi.sh

Let me take a minute to explain this one. Every project in Ticketish has its own unique email address to automatically accept tickets via email. For example, our Ticketish support email address is:

ticketish@integralimpressions.ticketi.sh

To have Ticketish auto-assign the ticket, simply use Plus Addressing. Add a plus sign after the name of the project, followed by the name of the user you want the ticket to be assigned to. If I wanted to send in a Ticketish support request, and have it assign to myself, I’d send an email to:

ticketish+cabad@integralimpressions.ticketi.sh

Enjoy, and keep that feedback coming in.

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We’ve just added “administrators” to Ticketish. Administrators are a special type of user with special privileges. Only administrators can do the following:

• Create new users
• Delete users
• Edit users other than themselves
• Create new projects
• Edit projects
• Delete projects

This was one of those simple things that was overlooked simply because we never had a need ourselves to restrict users. However, as more and more companies use Ticketish, this is becoming an important feature.

The first user for all existing accounts have automatically been made an administrator. If you want other users to have admin access, an administrator will need to go to “Administration,” the “Users” tab, and click on the user you want to grant admin access to.

Feel free to contact us if you have any questions about this.

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